Done-for-you customer service that will keep your customers happy and retain them while saving you time, money, and effort.
There's no customer service work-space or overhead expenses.
Also, you'll have more budget to grow your business with our affordable pricing.
Whether you need a team leader or 1 - 100 support agents
we got it covered.
Scale your team as it suites your business size and needs.
Try different customer retention or sales strategies, test new products and get feedback.
Your customer service team will always be ready to help you.
Need more time to perfect the art of customer service?
Use our expertise to build your team, train it, and make sure that it's serving your customers well.
Unlike in-house customer service employees, we have an incentive to provide better customer service (keeping our customers happy).
Otherwise, we won't be able to retain our customers (you) and we would lose business.
Whether it's email, chat, or tickets, your customers will always be able to reach you online.
We offer multiple customer service channels to make it easy for your customers reach you and get the help that they need.
Just starting, don't have a knowledge base, or need a better one? We help you build or improve your knowledge base without an extra cost.
We believe that a knowledge base is must that's why it's included in our service.
Training will be a breeze, as you explain your product/service to a manager once, and they understand it and handle training the team for you.
Also, we monitor and improve your customer service team performance.
The Femto15 team showed great knowledge and skills. They’re committed and accommodating to our timezone schedule. They successfully solved unexpected issues that surfaced.
CEO at Eduopinions
Femto15 is a great company to work with. They speak perfect English, someone's readily available to talk over updates and problems at a moments notice, and they’re flexible. Highly recommended!
Founder at Hope Sports
The team understand technical requirements well and deliver results timely.
Even with the difference in the time zones, they are always available and address issues in a timely fashion.
VP Marketing at Reltio
Our language quality is (and will always be) high. We have a strict hiring process that allows us to hire customer and technical support representatives who are proficient in English.
Your account manager will get access to your product or service, study it, and explain it to the customer support team. After that, s/he will gather the non-obvious questions they have about your product/service and send it to you to answer them.
Finally, with your help, s/he will be aware of your business strategy, and define the voice, the attitude, greeting, closing, and the style of your business that your team will use when serving your clients. So, you do the training once, and we handle the future training for you.
You can communicate with your customer service team, giving them instructions, updates, or heads up for the new campaign you just launched. That way your team will always be connected to the strategy of the business.
Our minimum contract duration is 4 months because you get a dedicated team for your business, so it would put too much overhead costs on us if we do a shorter length contract.
No, you just tell us your needs and we do everything for you.
Of course, it's your team, so you get to choose the schedule and set the working hours.
Your account manager will do monthly quality assurance for you, and you can always do random checks to make sure that everything is perfect.
Also, s/he will perform performance assessment for each agent on a monthly basis to keep the performance up.
Of course not, we'll pass any concerns, requests, feedback, or complaints that we'll get from your clients about your service or product to you. That way you can deepen the relationship with your clients, always improve your product or service, and grow your business.
To protect you, and to ensure your client's data protection, we sign an NDA with you, and every one of our customer service agents signs an NDA with us. That way, you'll be legally protected, and your client's data will be protected as well.
Our employees are trained to solve those kind of issues politely, making sure that they handle the situation as smooth as possible. After that, the incident will be reported to you to take the proper action if needed.
Ready to make your customers happy and grow your business?
Ready to make your customers happy?