Terms of Service

  • Project Management
    • Femto15 applies Agile Methodologies to ensure customer satisfaction which includes:
      • Backlog estimation (in Story Points)
      • Sprint Planning
      • Daily Scrum Meetings
    • Tasks can be assigned and discussed at any time. However, we commit to agile principles and hence, If there’s an already running sprint, assigned tasks can be replaced with an equivalent (story points) task as long as it’s not in progress or will be scheduled for the next sprint.
    • Tasks are time-estimated (in story points) by Femto15’s team.
  • Communication
    • The client response time must be within 5 business days otherwise Femto15 has the right to terminate the contract without refunding the client and without providing any notice.
  • Content
    • The client is fully responsible for providing the content and the content must be ready before the project start. if the content was provided after the project start time, Femto15 has the right to refuse to fill the content if it’s found to be too much.
  • Revisions
    • For any design-related work, three revisions will be provided free of charge. Any additional revisions will be charged an extra fee depending on the design complexity.
  • Setup
    • Unless included in the estimation, Femto15 is not responsible for setting up the project on the client’s hosting or servers. However, Femto15 will provide instructions on how to do so.
    • Any setup requests will be charged based on the project size and setup complexity.
  • Testing Time
    • The client has 5 business days to test the project after delivery. If more than 5 business days are passed without the client feedback the project will be considered completed and the final payment will be due.
  • Documentation
    • If included in the estimation, Femto15 will provide code documentation for the project to make it easy to navigate the code. However, Femto15 will not provide user documentation or tutorials of any kind.
    • User documentation or tutorials can be provided upon client request for an additional fee.
  • Support
    • Femto15 will provide 5 days technical support free of charge after the final payment is made as long as the support requests don’t involve adding new features or modifying already created features.
    • After the 5 days of free support, any technical support will be billed according to Femto15 support fees.
  • Data
    • Femto15 reserve the right to use the data owned & provided by the client to finish the project. After the project is done, the provided data will never be used by Femto15 in any way that may harm the client.
    • We’ll do our best to keep your data secured. However, Femto15 is not responsible for the loss of data. The client is responsible for keeping a backup of the data.
    • Femto15 will fill the content for the client only once. Any other content modification will be charged an extra fee.
  • Confidentiality
    • Femto15 will make sure that any information identified by the client as critical information or any information that the client identify as private/non-disclosed information will be kept confidential by Femto15 and will never be used or revealed without the client’s approval/request.
  • Payment
    • One business week or fewer projects: 60% will be paid upfront, 40% upon first delivery and the rest after testing.
  • More than one business week projects: 50% will be paid upfront then the rest of the payment will be split to weekly payments excluding 10% that will be paid upon client’s testing.
  • If the payment is delayed by the client Femto15 has the right to stop any onging work, and terminate any agreement with the client without further notice.
  • Refunds
    • Femto15 has a no refund policy thus any funds received for a canceled or terminated project will not be refunded by Femto15.
  • Reference
    • For Whitelabel Extreme service. Femto15 has no right to reference the client’s name, company name, or project in any of its public channels neither has the right to include ‘Developed by’ nor ‘Programmed by’ references in client’s footer.
    • For White Label service, Femto15 has the right to refer to the client’s name, company name or project without great details. Femto15 has no right to include ‘Developed by’ nor ‘Programmed by’ reference in the client’s footer.
    • For non-white label service, Femto15 has the right to refer to the client’s name, company name or project details in blog posts, publicly. Also, Femto15 has the right to include Developed by or Programmed by reference in the footer.
    • Unless requested by the client, all our estimations are done based on non-white label service as white-label and white-label extreme add an extra cost to the estimation.
  • Notices
    • If either the client or Femto15 decided to terminate the contract, 10 business days notice should be provided for the other party.