8 Tips to Improve Your Customer Service

By Femto15 Team - May 13, 2019

Once you have a business, you have customer support. Customers need to contact you whenever they have an issue with your product/service. Your job then is to “HELP” them fix the problem or fulfill the need. How would you help is what affects the relationship between you and your customer, that relationship you struggled to […]

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What’s The Difference Between a Web-based SaaS And a Website?

By Eman Azzoz - December 8, 2019

Software as a service (or SaaS for short) has been the talk of everybody in the software industry. But for those outside the field, the term still causes some ambiguity and may be mistaken for a website or web application. As the field of cloud computing spreads, different models are developed to represent different cloud […]

How to start a SaaS Business in 11 steps

By Eman Azzoz - November 29, 2019

We are in the SaaS era! There is no doubt about that. If you are a developer, marketer, project manager, or an enthusiastic entrepreneur who wants a share of the cake, this article will help you understand the stations you should go through while developing your SaaS. To make it clear, we won’t tell you […]

7 Digital Marketing Tips (And 3 Secrets) That Will Help You Grow Your Business

By Eman Azzoz - November 19, 2019

In the era of digitalization, everything is online, so where are you? How is your online presence? Can you reach your online customers? Do you use your digital channels to grow your business?  Emails, Social Media, Search Engines, and Websites; These channels are strongly engaged in your digital marketing strategy. In this article, we suggest […]

How to Say NO to Your Customers Without Being Rude

By Eman Azzoz - November 4, 2019

In this article, we take you from “the customer is always right” side to “do the right thing” side. If you are a fan of “Yes, and…” approach in customer service but have been drowned in the Yeses flood, or if you found that saying yes all the time breaks your business and burns out […]

How to Scale Your Customer Service While Your Startup Grows?

By Eman Azzoz - October 28, 2019

Scaling your startup means going from simplicity to complexity. Everything grows, from the number of your employees to the number of your customers. When your business is a small to mid-sized one, you control everything, audit each detail, meet your employees regularly, interact with your customers closely, value each customer’s feedback, and you do put […]

17 Customer Service Skills that Your Employees Must Learn

By Eman Azzoz - October 18, 2019

Each career has different skills and traits that can be gained or improved to do the job right. Customer service is one of the jobs that need interacting with people. You represent the business whenever a customer contacts you for a specific problem. So, customer service is all about communicating with people to help them […]

Minimum Viable Product for SaaS

By Femto15 Team - October 1, 2019

Software as a service is now the best choice for most passionate entrepreneurs who are eager to start their own business through the web. But implementing software requires various resources just to come to light and then find out whether or not people would accept it with love and pay for it. The risk that […]

How to Wisely Deal With Difficult Customers?

By Femto15 Team - September 26, 2019

Whichever your business is, you will have difficult customers who you MUST handle wisely and professionally to keep your relationship and protect your business reputation. Whether the customer is right or wrong, you have to make things right. In this article, we cover the topic from different aspects: Customer service rep’s mind mode [Prepare yourself] […]

Why You Should Not Build Your Own Website and When You Should?

By Eman Azzoz - September 17, 2019

Nowadays, website builders have been overgrowing; making lots of beginners give it a shot and start their own websites with bare hands.And when you think of it, with all these easy to use tools; why would you bother to hire a web designer or a web developer? Should I build my own website or pay […]

The Ultimate Guide to Website Design Cost in 2019

By Eman Azzoz - September 13, 2019

If you want to estimate the cost of your website, thinking of website design cost will be the first in mind. Why?  Because while estimating your design cost, you will be pushed to answer the most important questions that guide the adventure of creating your site, and you will make the most critical decisions that […]